How Cloud Communications Can Boost Your CRM

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Improving customer experience is a proven way to increase market share. Customer relationship management (CRM) software gives businesses a competitive edge by harnessing customer data and interactions, allowing team members to be more responsive and provide better customer care. Customers reward [...]

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Stranger Things Are Happening at 8x8

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Spoiler Alert: This post contains Stranger Things Season 3 spoilers. I’m admittedly late to the Stranger Things phenomenon. My wife and I only started watching it a few weeks ago but were quickly hooked and managed to binge our way through all three seasons. If you, like us, are up to speed on the [...]

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Your Feedback is Important to the Future of 8x8

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At 8x8 we understand the value of collecting and, more importantly, acting on customer feedback. Each year we produce a survey that helps us understand what we’re doing well and where we need to improve. We launched this year’s survey in March and received an incredible amount of valuable feedback [...]

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Introducing the New Meetings Experience

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Expectations are changing. Teams are more geographically dispersed and cross-functional than ever. Your users expect an instant connection with team members, partners and customers. Now, it is common to have one project team comprised of team members who are based in several different locations, a [...]

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Get Your Emerging Business Noticed In Big Ways

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Introducing 8x8 Express, a complete business phone system that takes just minutes to set up. If you’re a smaller organization that wants to get noticed in a big way, you’re not alone. Today’s hyper-competitive and globally-connected economies create exciting and challenging opportunities for entre [...]

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Owning The Technology Stack Delivers Better Security

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In my comments last week I addressed the security issues related to Zoom meetings and unauthorized camera activation and use for Mac users. While everyone may wish their critical infrastructure could be compromise-free in perpetuity, vulnerabilities are inevitable. As a result, managing and securin [...]

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