Intelligent IVR in Call Centers: Why the Menu Has Changed

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We're all too familiar with Interactive Voice Response (IVR) systems. Who among us has not had to press one for sales or press two for service? Not too long ago this was the interactive step forward. The future of communications was no longer waiting for an attendant to answer, but selecting your [...]

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2019 Customer Survey Winners

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One of the most important parts of the 8x8 culture is we are customer focused. We want to provide the best possible service and build the right products for our customers. Each year we send out a survey to our customers and award a few lucky winners. This year we picked ten lucky customers and ea [...]

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Employee Spotlight: Mohan Achar, VP of Global Support at 8x8

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To get to know the 8x8 culture and our employees a little better, we’re interviewing 8x8 employees around the world. In today’s interview, we travel to San Jose, California to meet Mohan Achar, VP of Global Support at 8x8. Mohan and his team are busy providing the best possible experience for our cu [...]

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Come See Us at Customer Contact Week

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We’re gearing up for a big event at Customer Contact Week, taking place June 24 through June 28. Come see how 8x8’s cloud-based communications technology can bring your contact center into the future, provide customers with multiple channels to interact with agents, increase agent effectiveness, i [...]

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Meet Tatiana Sebby, Enterprise Account Executive from Chicago

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To get to know 8x8’s culture and our employees better, we're traveling the globe to meet 8x8 employees and asking them a few rapid fire questions. To meet today’s interviewee, we traveled to Chicago, Illinois where we recently hosted an amazing Wrigley rooftop event for customers, partners and pros [...]

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Handling Call Center Nightmares

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Working in call centers is stressful, for both agents and managers. Customers often call companies when they are upset and can take out that anger on agents. Managers have to juggle competing priorities as well as manage agents effectively. Using the right technology can help call center agents and [...]

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