5 Reasons to Simplify Your Business Communications

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“Simplify, simplify.” - Henry David Thoreau, Walden There’s no better time to follow Thoreau’s advice than the spring. It’s a time for new beginnings, for clearing out the clutter and for setting your business up for success for the rest of the year. It’s the perfect time to reevaluate your c [...]

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How Business Analytics Can Improve Customer Experience

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How Business Analytics Can Improve Customer Experience According to a recent survey conducted by 8x8 and Hanover Research, over 80% of CCaaS users are planning to increase their use of business analytics, customer data and communications analytics to improve customer experience. As companies increa [...]

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Gartner Retires The On-Prem Unified Communications and Contact Center Magic Quadrants

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Gartner announced in January that it will be retiring the Magic Quadrant reports for on-premises Unified Communications and Contact Center, and it will be tightening the criteria for inclusion in the UCaaS and CCaaS Magic Quadrant. Here’s a breakdown of Gartner’s rationale and what it means for ent [...]

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Why SMBs Need to Focus on Personalization

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Small businesses are a vital part of the economy and are a major contributor of new employment opportunities—from 2007 to 2017, small businesses accounted for 65.9% of net new jobs, according to the U.S. Small Business Administration. For these reasons and many more, 8x8 is delighted to celebrate Sm [...]

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