Highlights from Enterprise Connect 2019

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After an invigorating week at Enterprise Connect 2019 in Orlando, one thing is clear: Business communications is the battleground on which companies compete to survive as they modernize the way employees collaborate and serve customers. Our announcements focused on new capabilities and enhancements [...]

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Meet Now. The New 8x8 Meetings Experience

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Back in October of last year, 8x8 acquired open-source meetings technology Jitsi. We’ve been working ever since to integrate Jitsi’s technology into our own meetings solution, and are pleased to share a preview of the new 8x8 Meetings experience. This new version of 8x8 Meetings integrates the Jits [...]

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Contact Center vs. Call Center: The Complete Guide

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What Is a Contact Center? Since the emergence of social media, in-app, video and other digital media, more people are interacting with friends and family over these channels. For instance, you could text a friend during work to set up dinner plans. During lunch, you call her to confirm plans and mak [...]

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AI-Driven Business Insights From Every Conversation With 8x8 Speech Analytics

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As more than 6,000 business and technology leaders convene at Enterprise Connect this week in Orlando, attendees are garnering knowledge about how they can stay competitive in a fast-changing business landscape. It’s fitting that the world-renowned Daytona Speedway is right in Orlando’s back yard, [...]

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8x8 New Integration with Google Contact Center AI

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Rise of contact center AI software for digital enterprises With the advancement of many disruptive technologies, user-centric operations have become a significant priority for future-thinking contact centers. None have been more significant than Artificial Intelligence. In recent years, the emerg [...]

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