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A Roadmap to Success with Speech Analytics

Whether you’re heading to a new restaurant on the other side of town or taking a road trip across the country, a GPS helps get you there. Gone are the days of combing through maps, taking notes and picking what you think is the best route—only to be blindsided by traffic delays and detours. But […]

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Reinventing Retail: NRF 2019

“Retail is healthy, vibrant and growing” – Chris Baldwin, National Retail Federation Chairman and CEO of BJ’s Wholesale Club Attending my first NRF Retail’s Big Show has highlighted to me what a huge impact the retail sector has on the US and global economy. Did you know 1 in 4 people in the US currently […]

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8x8 Launches Speech Analytics and Integration Framework

Herb Kelleher, the iconic leader of Southwest Airlines made an insightful statement about strategic plans: “We have a strategic plan. It’s called doing things.” We couldn’t agree more with this sentiment. Working with customers, we’ve found that regardless of their goals, be it growth, digital transformation, operational efficiency, software development or even just replacing outdated […]

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