Top Challenges Retailers are Facing and How to Solve Them

retail-220x175.png

by

This post is part of our series focused on the retail industry highlighting emerging trends and challenges affecting consumer and retailer behavior. It’s not overly dramatic to say that the retail industry is going through a massive transformation. Changes in customer behavior and technology have o [...]

Read more >

New Communications Options for SMBs

easier-users-to-seamlessly-move-from-one-communications-channel-to-another-without-having-to-worry-about-integration-challenges_.png

by

This is a guest blog post by analyst Blair Pleasant who is co-hosting a webinar with 8x8 June 28 11am PT / 2pm ET and was originally posted on her blog.  I recently wrote an article for No Jitter entitled “Best of Breed Isn’t Always Best.” The premise is that businesses generally hav [...]

Read more >

Retail’s Phygital Paradox: Digital Can Actually Improve the In-Store Experience

consumer-and-retailer-behavior-2.png

by

This post is part of a series focused on the retail industry highlighting emerging trends affecting consumer and retailer behavior. Here’s the reality: This stat is so important that the Federal Reserve tracks it here. People are often surprised by the continued strength of brick and mortar. But, i [...]

Read more >

8x8 Rings NYSE Opening Bell Honoring Customers for Its Continued Market Leadership

8x8_Inc_Opening_Bell_Edit_mp4-220x175.png

by

Today, at the NYSE, I rang the opening bell with our board member Major General Guy L. Hecker, Jr. (US Air Force retired), customers and partners. It was a surreal moment because over 4 years ago I embarked on this journey at 8x8 with a world-class team to transform enterprise communications. Now we [...]

Read more >

CX-Ray Vision: The Experiences You Need In Your Business

superhero.png

by

Today’s consumers are notoriously fickle. What’s the way to win their repeat business? In an acronym: CX. It’s all about the quality of your customer experience. Simply provide the fastest, easiest, most personalized, convenient, relevant, value-driven, mistake-free interactions. Slam-dunk, right? [...]

Read more >

Your Communications System is Determining Your Future

8x8_GMInfographic_Thumb-2.jpg

by

Do You Know How it is Performing? “So, tell me, when will I be eligible to sign up for the new offer?” “I don’t know” “I went over my product issue with Bob in customer support yesterday, is he in?” “I don’t know” What is the status of my order? I spoke to someone yesterday, have you made [...]

Read more >
Categories

Follow Us