Gettel Automotive Group Selects X Series to Drive Significant Business Growth

I am excited to announce that Gettel Automotive Group, ranked 68th on Automotive News’ annual top US automotive dealership groups list, has selected 8x8 to move almost 1,000 employees from their current cloud communications solution to the newly announced X Series.

Gettel Automotive Quote: Customer satisfaction and reliability are Gettel’s highest priorities and we want to invest in cloud communications that will cater to the needs of our customers. As we continue to grow, it became clear that we needed a cloud communications partner with a reliable platform and an exceptional support team - Erinn Siemer, Director of IT, Gettel Automotive Group

High Level of Support, Reliability and Accurate Reporting

Gettel owns 17 automotive dealerships throughout Florida, including Acura, BMW, Buick-GMC, Chevrolet, Chrysler, Dodge, Hyundai, Jeep, Lincoln, Mitsubishi, Nissan, Porsche, Ram, Toyota, and Volkswagen. The company’s previous cloud provider was unable to provide the high level of support, reliability, and accurate reporting that was necessary to support its rapid business expansion and growth. After evaluating various leading cloud communications solutions, Gettel chose 8x8 for its partnership approach to customer support, reliable global cloud communications infrastructure, superior voice quality, breadth of service functionality, and in-depth analytics and reporting capabilities.

Deep Business Insights to Detect Calling Trends

Gettel employees across its 17 locations will use X Series to communicate and collaborate with partners, suppliers, and customers. 8x8’s advanced analytics and reporting capabilities will provide the company with deep business insights to detect calling trends, identify marketing effectiveness, and analyze interactions that offer coaching opportunities for employees to improve customer experience and accelerate time to resolution.

We are excited Gettel chose to partner closely with us as they ride the next wave of enterprise communications to deliver a more intelligent and enhanced employee and customer experience.

Learn more about X Series.

Alex Cruz
Senior Account Executive

Alex Cruz

Alex Cruz

Alex Cruz is a Florida based Senior Account Executive with 8x8. He has been in the communications industry for nearly a decade and has worked with numerous medium to large enterprises helping to solve a vast array of complex business communications needs including increasing operational efficiency, reducing cost, and helping organizations gain a competitive advantage. Read More>

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