With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect, the premier event for enterprise communications and collaboration technology in North America. This year, we are all about you! W [...]

“Sure, I can help.” Do customers hear this when they reach your contact center? If not, it’s through no lack of effort on your side. You’ve trained your agents and given them the tools they need to answer customers’ questions and resolve issues. Every time agents get a new contact, their desktop dis [...]

I recently contributed a blog post for our partner Bullhorn, the global leader in CRM and operations software for the staffing and recruitment industry. The main theme was that the recruiting and staffing process is in desperate need of an overhaul due to inefficiencies and legacy technology, which [...]