8x8 Support: A Differentiated, World-Class Customer Experience

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Customers are clear. They demand instant access to customer support, and fast time-to-resolution for their issues no matter the time of day or location. Business communications are mission critical for delivering a competitive, differentiated customer experience, and so companies require instant acc [...]

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Make Online Meetings Easier with 8x8

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Let’s run through an all-too-familiar scenario. Your boss forwards you an invite to join an online meeting with a major sales prospect that begins at 10 am sharp. You want to create a good impression so you click on the meeting link provided and try to join a few minutes early. This initiates a soft [...]

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Engineering An Exceptional Retail Customer & Employee Experience

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With the holidays upon us, retailers are running at full speed to ramp up service levels while also keeping an eye out for 2018 and beyond. As we go into the new year, retail IT leaders should be taking a closer look at the vendors and services they employ in hopes of gaining greater productivity an [...]

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Build Contact Center Knowledge for Improved Customer Experience

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This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). The on-boarding process included an aptitude test, interviews and a multi-week [...]

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