Why Customers Loathe Your Contact Center

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We’ve all experienced the pain first hand. All you need is a quick answer by an informed, competent customer service agent and instead, you get lengthy, unhelpful self-service menus, long wait times and apathetic agents without answers. If you took the time to dig into legacy contact center technolo [...]

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8x8 Awarded Seven New Patents Related to Truly Unified Communications

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At 8x8, we aim to stay nimble, responsive and innovative as the company revolutionizes the business communications industry by unifying cloud telephony, messaging, meetings and contact center solutions along with big data and speech analytics on a single cloud platform. Our goal is to deliver compan [...]

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The Age of Truly Unified Cloud Communications

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Yesterday we launched 8x8 Virtual Office® Editions, a new suite of products that revolutionize the business communications industry by unifying cloud communications, collaboration, online meetings, and contact center solutions with a best-in-breed data analytics platform. Representing a combination [...]

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