Articles in:

Healthcare Manufacturer Steps Up to Cloud Communications

What happens when a healthcare manufacturer in business for 65 years realizes its aging on-premises phone system cannot handle the modern communications and collaboration required to do business at the speed of customer expectations? And what if the said legacy PBX system was also too costly to manage and operate after adding in the cost […]

Read more >

The Next “Cycle” of Communications for Manufacturing

In the fast-paced manufacturing industry, businesses are shifting more processes, such as equipment monitoring, product design, enterprise resource planning, and inventory management, to the cloud to take advantage of costs and efficiencies. Manufacturers like Shimano American Corp., the U.S. division of the legendary Japanese developer, producer and distributor of bicycle components, fishing tackle and rowing […]

Read more >

Contact Center Quality Management the SAFE Way

In part one of my three-part series about improving quality management in the contact center, I provided 3 Tips for Building an Effective Quality Management Program. For part two, I’ll look at how companies can implement a structured approach to coaching to help contact center agents reach their full potential within the company and enhance […]

Read more >

Driving Retail Communications Forward

For retailers, clear communications between customers, employees and suppliers is critical for increasing business productivity and accelerating revenue growth. Town Fair Tire, a New England-based tire business with 1,800 employees and over 95 stores across six states, values the long-standing relationships it has developed with both consumers and wholesale customers such as auto dealerships, repair […]

Read more >

Building a Dynasty—8x8 Named a Gartner Magic Quadrant Leader for the Sixth Year Running

FC Barcelona is arguably the dominant global football (known as soccer here in the U.S.) club of the past decade, winning 25 major trophies since 2008. The powerhouse has built a dynasty with many regarding them as the best club ever. However, one thing has eluded FC Barcelona—they have never won the La Liga title […]

Read more >

Categories

Follow Us