4 Tips for Increasing Local Government Digital Adoption in the UK

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The UK Digital Strategy, implemented earlier this year, is designed to build on the country’s success to date in developing a world-leading digital economy that works for everyone. There’s no denying the fact that the UK has a healthy appetite for technology, but for the overall goals of the Digital [...]

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Heat Up Sales Cold Calls

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Whenever I think of sales, I think of the stereotypical salesperson talking on the phone in a loud bustling office rattling off catchy opening lines and delivering convincing sales pitches. Films like Glengarry Glen Ross, Boiler Room and The Wolf of Wall Street depict the cunning salesperson masteri [...]

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Enhancing the Retail Customer Experience with Cloud Communications

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As your business interacts with consumers in an increasingly digital manner, your business strategy has most likely shifted to focus on new technologies and innovative marketing approaches. However, as you continue to push your business further into the digital age, it’s important that customer serv [...]

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Is Your Contact Center Ready for the Future?

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Customer experience serves as a major differentiator for your business. Customers expect to reach you in the channel of their choice, and demand knowledgeable agents capable of solving issues in a single interaction. And they expect you to use the best available technology to make their experience e [...]

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3 Tips for Building an Effective Quality Management Program

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When problems or inefficiencies exist within a company, employees are often faced with a choice between reporting the problem or turning a blind eye, and allowing the problem to continue. This internal tug of war between contributing to the greater good of the company or ensuring job security c [...]

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The Power of the Cloud, Now in the Palm of Your Hand

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Today, our mobile devices provide us with access to a world of information at our fingertips. In our personal lives our phones and tablets make it easy for us to be reached almost anywhere at any time. Now, 8x8 is introducing an enhanced level of mobility to business communications. 8x8 recently unv [...]

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