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Tolly Group Report: Why Superior Voice Quality Matters

Have you ever been on a call when suddenly there is a drop in voice quality and you can’t understand what the other person is saying? Have you experienced unintended interruption when multiple people are talking at the same time on a conference call and they need to repeat themselves? Dropped calls, echo, delay and […]

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Improve Customer Engagement with a Modern Contact Center

Communication is the lifeblood of any organization, regardless of its size or industry. From the moment a business interacts with a person, the customer engagement process begins. This means businesses, large and small, need to dedicate time and resources to build strong, long-lasting relationships, with both internal and external customers. While individual and team functions, […]

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8x8 Quality Management Recognized As One of the Best Customer Service Solutions

It’s simple: the better you understand your contact center employees, the better you can train them to provide top-of-the-line customer experiences. This week, 8x8 is honored to be named a finalist for Best Customer Service Solution in the 2017 SIIA CODiE awards, which is comprised of the industry’s top products and services in business technology. […]

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Gen Z Is About to Change the Way Your Business Collaborates

Not long ago, discussions around the future of work primarily centered on millennials. While some employers are still learning to adapt to the Millennial in the workplace, they have a new generation to prepare for: Gen Z, those born between 1996 and 2010. We are in the midst of graduation season, which means another wave […]

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