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8x8 ContactNow – A New Intelligent & Easy to Use Contact Center Solution for Teams

Cloud technology is rapidly becoming the fundamental building block for a seamless customer experience. But the cloud isn’t just a single concept, it’s a variety of different individual elements from Sofware as a Service (SaaS) to Platform as a Service ( PaaS), from public to private. They are as distinct and different from one another […]

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How Well Do You Know Your Customers—Really?

Most companies touch customers at multiple points along their journeys—starting with marketing and sales, moving through customer service and support, and on to retention and renewals. All these touch points engage customers—but are they providing a great, seamless, always-on experience? If not, customer loyalty and long-term revenues will be impacted—and it will be increasingly difficult […]

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How to Earn Big Rewards via the 8x8 Referral Rewards Program

Companies are tired of the pain caused by legacy PBX systems. High maintenance costs, no disaster recovery, and limited scalability are a few reasons they’re switching from traditional phone systems to cloud-based communication solutions. Plus, many small to mid-sized businesses (SMBs) want to avoid complex deployments typical of on-premises communications systems. And, it’s another way […]

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Why Sameroom + 8x8 = (8x8)!

Hello, my name is Andrei. 8x8 just acquired my startup, Sameroom, and our entire team has joined 8x8’s product strategy group. We’re all really excited and think this is a great move for everyone involved. Let me explain. Sameroom has been operating in a fairly obscure corner of the business collaboration arena: team chat interoperability. Our original […]

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When Clouds Collide, It Rains Data

Today, we introduced the world’s first Communications Cloud which is the exciting result of years of research, development, technology acquisition and innovation by the entire 8x8 team. But that’s not what I am writing about today. If you want to know more about the 8x8 Communications Cloud, you can click over to the press release […]

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