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Why I joined 8x8… The Future of Enterprise Communications

Know that feeling you get when you need to call a customer service line? The thought of sitting on hold or wading through phone prompts is just too much. Or what about the last time you completed an online form and then called the company’s 800-number an hour later to make sure they’re taking care […]

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Turn Data into Actionable Intelligence

Note: 8x8 EasyContactNow is currently available in Europe. Find more information here. With a sophisticated analytics engine, contact centre managers and supervisors can turn data into knowledge. But without clear reports, it’s difficult to quantify the veracity of that knowledge. Having the right tools to deep dive into the data and analyse the performance of […]

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8x8 Podcast: Talking Customer Experience & Contact Center Trends with Nancy Jamison, Frost & Sullivan

Subscribe to the 8x8 Podcast on iTunes. Recently, we chatted with Nancy Jamison, Principal Analyst at Frost & Sullivan about customer experience and contact center trends. We discussed the move to cloud, millennials driving the increased trend to remote working, multi-channel and more.   Nancy Jamison is Principal Analyst, Frost & Sullivan and covers all things customer […]

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