Turn Data into Actionable Intelligence

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Note: 8x8 EasyContactNow is currently available in Europe. Find more information here. With a sophisticated analytics engine, contact centre managers and supervisors can turn data into knowledge. But without clear reports, it’s difficult to quantify the veracity of that knowledge. Having the right t [...]

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8x8 Podcast: Talking Customer Experience & Contact Center Trends with Nancy Jamison, Frost & Sullivan

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Subscribe to the 8x8 Podcast on iTunes. Recently, we chatted with Nancy Jamison, Principal Analyst at Frost & Sullivan about customer experience and contact center trends. We discussed the move to cloud, millennials driving the increased trend to remote working, multi-channel and more.   [...]

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