It’s All About the Agent

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I’m at Call Center Week in Las Vegas this week and it got me reminiscing about my experiences last year.  No, not the local shows I saw or the side trips to different casinos or the big money I won.  (I NEVER win big money, my wife did once but that is another story…)  I’m talking abo [...]

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Q&A with Jeff Romano, SVP Global Services & Support at 8x8

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By now you’ve probably heard the news that Jeff Romano has joined 8x8 as our Senior Vice President of Global Services & Support. As Jeff approached his 30-day mark with the company, he shared his initial impressions of 8x8, his team’s charter and the future he envisions for the company. Congratulati [...]

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No one on the other end of the line? New customers could be left out in the cold

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Everyone wants engaged customers. Whether that means having them visit your website, convincing them to call a sales rep or even visit a high street store. But how would you feel if you eventually convinced a customer to come to your company or store to purchase a product but they were greeted with [...]

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8x8’s Brand Promise

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Updating a corporate brand identity or logo is serious business and requires thoughtfulness at multiple levels. After all, a logo is a small but critically important element of a company’s brand identity that communicates your brand promise. Some call it a visual shorthand or signature for the brand [...]

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