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It’s All About the Agent

I’m at Call Center Week in Las Vegas this week and it got me reminiscing about my experiences last year.  No, not the local shows I saw or the side trips to different casinos or the big money I won.  (I NEVER win big money, my wife did once but that is another story…)  I’m […]

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Q&A with Jeff Romano, SVP Global Services & Support at 8x8

By now you’ve probably heard the news that Jeff Romano has joined 8x8 as our Senior Vice President of Global Services & Support. As Jeff approached his 30-day mark with the company, he shared his initial impressions of 8x8, his team’s charter and the future he envisions for the company. Congratulations on reaching a big […]

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No one on the other end of the line? New customers could be left out in the cold

Everyone wants engaged customers. Whether that means having them visit your website, convincing them to call a sales rep or even visit a high street store. But how would you feel if you eventually convinced a customer to come to your company or store to purchase a product but they were greeted with an empty […]

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8x8’s Brand Promise

Updating a corporate brand identity or logo is serious business and requires thoughtfulness at multiple levels. After all, a logo is a small but critically important element of a company’s brand identity that communicates your brand promise. Some call it a visual shorthand or signature for the brand. At 8x8, as we planned for the […]

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