Revealed!  Top Customer Pain Points for Video Conferencing & Call Center

Last week, while we were at the Enterprise Connect show in Orlando, we surveyed almost 200 attendees to uncover what they find most frustrating about video conferencing and call center experiences.

Announced today in this media alert, the survey results uncover some interesting insights around 3 key questions we asked a random selection of show attendees.

  • What worries you most about having communication services in the cloud?
  • What do you find most annoying about call center interactions?
  • What do you find most annoying about video conferencing?

The findings are summarized here in this infographic.

Enterprise Connect Attendee Survey

 

We also caught some of the respondents live on tape. Check out this “man on the street” video.

The big takeaway from this is the key innovations that vendors need to focus on in their pursuit to delight customers. Namely- security, quality of service, and features across unified communications and contact center, that deliver instant, continuous communications across devices and platforms, all integrated into a single application.

We’d love to hear from you about your experiences and biggest pain points dealing with call center agents or during a video conference. 8x8 will be at the ICMI Contact Center Conference in Long Beach in May.  Be sure to come by our booth, and share your story with us!

Joan Citelli

Joan Citelli

Joan Citelli is 8x8's Director of Investor Relations. Read More>

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