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History Repeats Itself… Again

Traditionally, March is conference season – it’s been our industry’s own version of ‘March Madness.’ While it can often be a busy time of year, this year was unusually “eventful” with key industry conferences. The biggest UC (Unified Communications) shows both in March, were Enterprise Connect and Channel Partners Conference & Expo. I found it […]

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Revealed!  Top Customer Pain Points for Video Conferencing & Call Center

Last week, while we were at the Enterprise Connect show in Orlando, we surveyed almost 200 attendees to uncover what they find most frustrating about video conferencing and call center experiences. Announced today in this media alert, the survey results uncover some interesting insights around 3 key questions we asked a random selection of show […]

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Going Global with Cloud Communications

The term “globalization” used to be relevant to only the world’s largest businesses. Even 8-10 years ago, most American small and medium-sized businesses (SMBs) were not thinking about competing in markets outside the U.S. But it’s a new economy and the rise of ubiquitous Internet access has dramatically changed the business landscape. Today, even SMBs […]

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Re-defining the Meeting Experience

Back in the day, most people you worked with sat in the same office as you; perhaps even on the same floor. It was easy to pop over to a co-worker’s desk for a quick chat or impromptu working session. But as companies grow, colleagues start to become more distributed. First, you add more floors. […]

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Keeping It Simple in the Contact Center

I’ve spent most of my career selling complex technologies to very large enterprises to solve big, meaty problems. I can wax philosophical on Customer Effort Scores, the challenges of getting data out of a mainframe computer using screen scraping, and then there is my never-ending fascination with error handling.  But for all my talk about […]

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