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4 Ways Enterprise Cloud Communications Help Hot-Deskers

Hot desking—sharing office space and business phones—is, well, a hot trend these days. By 2020, employers are expected to provide just six desks to every ten workers in Singapore, the Netherlands, the USA and the UK. But hot desking also poses several challenges—particularly when it comes to reachability—that only a good enterprise cloud communications solution helps to address. So […]

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Fitbit Complies with HIPAA—Does Your Business? 7 Questions to Ask

Fitbit’s recent news that it has achieved compliance with HIPAA—which protects patients’ health data—shines a light on the importance of HIPAA medical privacy concerns to an ever-widening circle of businesses. Still, many firms SHOULD be HIPAA compliant, but aren’t, putting them at risk for legal action. Could your business be one of these lawbreakers, without […]

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Changing the Channel

After ten years of building and running the Cloud Program at Insight, I recently decided to make a life change. For my next adventure, I wanted to find a new productive intersection of my passions—where Cloud, Channel and Marketing Enablement converged. I didn’t have to look very far to see the opportunity with 8x8 and […]

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4 Call Center Compliance Problems—and How to Fix Them

Is our call center compliant? That’s a question that I get asked a lot, since I’m the Chief Information Security Officer for 8x8, which provides enterprise cloud contact center solutions. And the sad truth is that it often only takes a few simple questions to figure out that the asker’s contact center probably doesn’t fully […]

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Can Your Mobile Strategy Compete Without the Cloud?

Mobile technology, in its many forms—the Internet, smartphones, ubiquitous broadband networks, airplanes, high-speed rail systems, etc.—is helping businesses expand their market reach and accelerate their rate of growth. You don’t have to live in Silicon Valley to see that, but you do have to be swift in adjusting your use of mobile technology, or face […]

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