4 Ways Enterprise Cloud Communications Help Hot-Deskers

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Hot desking—sharing office space and business phones—is, well, a hot trend these days. By 2020, employers are expected to provide just six desks to every ten workers in Singapore, the Netherlands, the USA and the UK. But hot desking also poses several challenges—particularly when [...]

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Fitbit Complies with HIPAA—Does Your Business? 7 Questions to Ask

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Fitbit’s recent news that it has achieved compliance with HIPAA—which protects patients’ health data—shines a light on the importance of HIPAA medical privacy concerns to an ever-widening circle of businesses. Still, many firms SHOULD be HIPAA compliant, but aren’t, putting them at risk for legal ac [...]

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Changing the Channel

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After ten years of building and running the Cloud Program at Insight, I recently decided to make a life change. For my next adventure, I wanted to find a new productive intersection of my passions—where Cloud, Channel and Marketing Enablement converged. I didn’t have to look very far to see the oppo [...]

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4 Call Center Compliance Problems—and How to Fix Them

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Is our call center compliant? That’s a question that I get asked a lot, since I’m the Chief Information Security Officer for 8x8, which provides enterprise cloud contact center solutions. And the sad truth is that it often only takes a few simple questions to figure out that the asker’s contact cent [...]

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Can Your Mobile Strategy Compete Without the Cloud?

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Mobile technology, in its many forms—the Internet, smartphones, ubiquitous broadband networks, airplanes, high-speed rail systems, etc.—is helping businesses expand their market reach and accelerate their rate of growth. You don’t have to live in Silicon Valley to see that, but you do have to be swi [...]

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