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Disaster Reliability—What Old PBXs and Phone Systems Can’t Give You

Tropical storms and hurricanes in the Atlantic. Wildfires setting destruction records in the Western US. Tsunamis in the Pacific. Responding to these disasters—and trying to do business in the aftermath—usually overwhelms local phone service and on-premises PBXs, just when everyone needs reliable communications the most. That’s when CIOs say that cloud communications really shine—often making […]

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The Death of Omni-channel and Birth of Any Media

Part I – Blog Series Customers really do see many different interactions with your company across many disparate channels as a single conversation with a single entity—regardless of how many departments or organizations those interactions represent within a company. Add one part millennial entitlement and it starts to bring a fascinating, new level of expectations […]

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Stay One Step Ahead of Your Customers with Proactive Chat

Ever get frustrated trying to navigate through a website or looking for online support? Wanted help finding the right web page without having to call in and wait on hold for support? That might be what your customers’ experience, too. But new technology—such as proactive chat, automatic language translation and integration with CRM software such […]

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Office 365 + Skype4B: Ready to Sit at the Adult Table?

By now, analysts and industry pundits have weighed in and had time to review Microsoft’s latest (albeit limited) deets on adding enterprise voice to Office 365 with Skype for Business (formerly Lync). It’s big industry validation, but is it really a big leap? Let’s take a moment to put things in perspective. There’s no doubt […]

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Re-Thinking Enterprise Cloud Communications

The time is now and 2015 is the year enterprises need to start shifting their on-premises unified communications and VoIP solutions to the cloud or risk falling behind. On-premises PBX systems have been steadily declining in the market while hosted VoIP services have been growing by double digits. Infonetics claims that globally, PBX revenue, including […]

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