The 60s Called—They Want Their Call Center Back

high_pets_300x220_1-220x175.png

by

Consumers—people like you and me—experience a big disconnect when they move from the world of the web to talking to the customer representatives of the businesses they frequent. The easy availability of information from almost any location has already transformed our day-to-day lives.  Want to [...]

Read more >

Enterprise Connect: Where the Smart Money Takes to the Cloud

ec-smartmoney-blog-image-220x175.jpg

by

If Enterprise Connect attendance is an accurate indicator, cloud-based applications might be moving into larger and more risk-averse enterprises, such as finance. Statistics aren’t yet available for this year, but last year, almost a quarter (24.6 percent) of the attendees of the premier enterprise [...]

Read more >

Is Your Company in Call Center Denial?

call_center_phones-220x175.png

by

Are you in denial about running a call center? Lots of companies are. They don’t think that the heavy incoming customer calls they take really constitute a “real” call center or—if email, web or chat is also involved—a contact center.  They’ve grown—often quickly—but can’t quite think of thems [...]

Read more >

Apple Deal Underscores Safe Harbor’s Importance in Business Communications

safe-harbor-blog-220x175.jpg

by

The news that Apple is going to spend nearly $2 billion on new European data centers—and the open secret that it’s doing that to assuage Europeans that their data won’t leave Europe—recently put Safe Harbor laws for privacy back in the news. $2 bi [...]

Read more >
Categories

Follow Us