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Want Help Managing Rapidly Changing IT Trends? See you at Gartner Symposium/ITxpo

Now more than ever, IT leaders are scrambling to stay current on technology trends, security, and compliance conformance. They’re also challenged with implementing and exploiting the latest, most complex technology, while simplifying  its management and minimizing costs. And of course, they’re expected to use IT initiatives as competitive strategies rather than merely maintain business operations. […]

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4 Secrets Nobody Ever Has to Know—With the Right Business Phone System

Transparency in corporate America might be overrated—especially when it comes to companies’ business phone service. Of course, everyone still wants the companies they do business with to be honest and aboveboard. But when it comes to the details of where their workers are when they take calls, some things might be better left unsaid. And […]

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5 Tips to Instill Excellence in Contact Center Culture

It’s easy to find articles, seminars and even news clips with executives or consultants talking about creating a culture of customer service excellence. Almost everyone—from CEOs to call center managers—“gets” that making customers feel valued and well served is critical to the success of any competitive business. How Do You Pull it Off? But often, […]

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From Hot Tubs to European Road Trips, 8x8 Keeps Your Secrets

Do 8x8 customers have more secrets than anyone else? Or do they just hide them better? With all kinds of options for call forwarding to mobile devices, ring groups and other VoIP technology options, the world may never know. Nobody Needs to Know—When You’re Touring the Old Country or in Vegas Many businesspeople say they […]

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Reminder: Miss the Sept. 22 HIPAA Deadline at Your Own Risk!

Fall is almost upon us, and that means that students are getting serious again. And so is the Office of Civil Rights, the arm of the government that enforces the strict HIPAA/HITECH Act and Omnibus Final Rule Regulatory Law requirements put in place last year. The OCR has set September 22 as the final deadline for […]

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