4 Secrets Nobody Ever Has to Know—With the Right Business Phone System

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Transparency in corporate America might be overrated—especially when it comes to companies’ business phone service. Of course, everyone still wants the companies they do business with to be honest and aboveboard. But when it comes to the details of where their workers are when they take calls, some [...]

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Want Help Managing Rapidly Changing IT Trends? See you at Gartner Symposium/ITxpo

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Now more than ever, IT leaders are scrambling to stay current on technology trends, security, and compliance conformance. They’re also challenged with implementing and exploiting the latest, most complex technology, while simplifying  its management and minimizing costs. And of course, they’re [...]

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5 Tips to Instill Excellence in Contact Center Culture

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It’s easy to find articles, seminars and even news clips with executives or consultants talking about creating a culture of customer service excellence. Almost everyone—from CEOs to call center managers—“gets” that making customers feel valued and well served is critical to the success of any comp [...]

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From Hot Tubs to European Road Trips, 8x8 Keeps Your Secrets

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Do 8x8 customers have more secrets than anyone else? Or do they just hide them better? With all kinds of options for call forwarding to mobile devices, ring groups and other VoIP technology options, the world may never know. Nobody Needs to Know—When You’re Touring the Old Country or in Vegas Many b [...]

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Reminder: Miss the Sept. 22 HIPAA Deadline at Your Own Risk!

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Fall is almost upon us, and that means that students are getting serious again. And so is the Office of Civil Rights, the arm of the government that enforces the strict HIPAA/HITECH Act and Omnibus Final Rule Regulatory Law requirements put in place last year. The OCR has set September 22 as th [...]

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Keep Customers from Fuming on Hold with Queued Callback

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Bad customer service became a headline-maker in July and August, when Comcast representatives were recorded haranguing one customer and forcing another to wait three-and-a-half hours on hold, until Comcast closed for the day without taking his call. It was definitely a counter example to the old PR [...]

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