Don’t Drive Them Away! Call Center Software Makes for Easy Customer Journeys

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Could your call center software be driving away business? If you’re like a lot of businesses, it might be time to walk a mile in your customers’ shoes. Surprisingly few businesses collect enough information to understand their own customer-service mazes, let alone make them better, according to [...]

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The Road to HIPAA-compliant Business VoIP and Unified Communications

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For most people, starting a road trip comes with an emotional mix of excitement and anxiety. Excitement about escaping the daily routine, and the thought of all the great new experiences ahead. Anxiety about all the possibilities of what might go wrong, in unfamiliar places. The Right Business VoIP [...]

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5 Questions to Avoid Orphan Tech in the Coming Business VoIP Shakeout

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Independent firm Infonetics Research predicts there’s probably a shakeout coming soon in business VoIP and unified communications. “The market cannot sustain this large number of providers long term, so we will see further consolidation or providers closing down,” writes Diane Myers, principal analy [...]

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Infonetics: 8x8 #1 in a Changing Business VoIP Competitive Landscape

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In a win that could be the first of many upsets in the unified communications arena, 8x8 moved into a “decisive” first place finish in this year’s annual Infonetics Research North American Business VoIP Service Scorecard, released last week. 8x8 Ranks #1 After Making Infonetics’ Top 5 [...]

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Contact Center Software Mashup Helps Coach the Rest of Us

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Coaching top executives is all the rage these days, and is increasingly endorsed—and paid for—by companies hoping to get the most out of their top brass. For example, Bob Nardelli, former CEO of Home Depot and himself the beneficiary of extensive coaching from his own mentors, has stated that he abs [...]

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Leaving Weak Business Phone Service for Real Unified Communications

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Most organizations hate changing their infrastructure, especially their business phone service. Many IT and business managers would rather gnaw off their own arm than mess with something already in place. They rarely envision how easy the cloud has made switching hosted business phone service provid [...]

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