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Replicon’s Genius: Going Global Fast With Hosted PBXs and Call Center Software

Sometimes, executive genius is about finding ways to achieve what seem like contradicting objectives. That’s why I admire Replicon’s global IT director, Neal Alberda, who was quick to see that a hosted PBX and a well-thought-out unified communications strategy could help his company go global while still “staying local” everywhere it goes. That’s not an […]

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Rubicon Project Uses Hosted VoIP to Beat Tough Deadline for Innovation

One of the most critical roles any CEO plays is “Promise-Keeper-in-Chief,” and I take that responsibility very seriously. That’s why it was so great to hear from Tim McQuillen, Chief Knowledge Officer at Rubicon Project, which is doing awesome things to power its global expansion. 8x8 is honored to be Tim’s choice to help take […]

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Unified Communications: ‘We have a real sense of being a team now’

Unified communications providers don’t just unify technology; they unify people. As Infinisource’s CTO Craig Henne recently told us, something very profound happens when people find it easy to communicate with their coworkers. That’s what Craig says happened at Infinisource when the company replaced its on-premises PBXs with 8x8 cloud-based unified communications. “We have a real […]

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5 IT Visionaries Win 8x8 Cloud Unified Communications Awards at Enterprise Connect

Last night at a red-carpet reception at Enterprise Connect 2014 in Orlando, 8x8 recognized five cutting-edge IT innovators for their visionary adoption of cloud-based unified communications in their businesses. We selected the best of these technology innovators from our customer base, one for each year from 2009 through 2013. Honored were Bob Hughes, Global CIO at […]

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Call Center Software Mashups Transform Contact Center Workforce Management

What do the Bee Gees, Pink Floyd, John Travolta, and contact center software have in common? In my blog last week, Transform Customer Experiences with Contact Center Mashups, I talked about how cloud mashups are dramatically heightening expectations of what enterprise software can do, and how fast they can do it.  Our integration with Zendesk […]

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