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Virtual Contact Center Embeds Images in Chat for a Great Customer Experience

A picture is worth a thousand words, and in a call center, saves a lot of time, too. Consider real estate agents who handle inquiries from prospective home buyers. Providing timely information is critical to closing real estate deals. So 8x8 Virtual Contact Center now lets agents embed documents—such as a location map, a floor plan, […]

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Business VoIP: We’re Not (Just) in America Anymore, Toto

8x8 recently announced that it will partner with Interxion, a data center provider headquartered in the UK, to provide new location-based services in Europe.  So odds are that if you’re an 8x8 business VoIP customer, when you make international calls from Europe, your communications will soon go through a shorter, better media path, optimized for […]

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5 Scary Cool Things You Can Do With This Business VoIP Mobile App

A lot of people switch to 8x8’s Virtual Office Phone business VoIP system simply because they want a less expensive business phone system. That’s all they want. If that’s you, then that’s a great start. But your business VoIP system is also jam-packed with powerful features that let you do things that traditional phones systems can’t. Today […]

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8x8 Shows Off Hosted Call Center Software at ICMI Call Center Demo & Conference

Hi from 8x8 at the International Customer Management Institute (ICMI) show in Atlanta! We’re here today at the 8x8 booth, demoing the latest features of 8x8 Virtual Contact Center,  our cloud-based call center software solution. It’s great to see so many people dedicating their time and expertise toward “getting it right” with customers as often as […]

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Businesses Catch the VoIP Unified Communications Wave All Over the World

In an article on his top five small-cap tech stock picks, Forbes writer Jim Oberweis recently wrote that 8x8 business VoIP is “disrupting the telecom market for small businesses with cloud-based solutions for hosted PBX telephony, unified communications and videoconferencing.” It’s Not Just About Us—It’s About Business, VoIP and You While we’re happy for the […]

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