5 Cool Ways to Use Virtual Phone Numbers for Small Business Guerrilla Marketing

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In a recent post, How VoIP Virtual Phone Numbers Can Make You More Money Than Google AdWords, we asked our blog readers to send us some innovative ways they’re using Virtual Numbers in their businesses, and we’ve been impressed at the range of guerrilla marketing tactics people are using. [...]

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8x8 Showcases New Zerigo Hosted VDI at VMWorld

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Today, 8x8 unveiled its Zerigo integrated VDI software platform, now available for licensing to telcos, data center and Internet service providers, as well enterprise IT departments. Zerigo provides one of today’s only truly integrated cloud solutions. Servers, desktops, and advanced DNS are al [...]

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How Business VoIP Virtual Phone Numbers Can Make You More Money Than Google AdWords

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When you see the phrase “internet marketing,” what comes to mind? Google AdWords? Search engine optimization (SEO)? Social Media? Viral videos? All of them? Maybe, but I bet the one thing you DON’T think about is business VoIP phone service. If that’s true, you’re probably missing out on THE most im [...]

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3 Training Tips to Stop the In-N-Out Syndrome at Your Inbound Call Center

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Do you feel like your inbound call center should have a revolving door? Are you constantly hiring and training new reps? What can you do to stop your personnel department from looking like the drive-thru at In-N-Out? Jeff Toister – author of Service Failures – has answers. He’s become an expert [...]

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Virtual Contact Center Shortcuts Can Improve Agent Productivity

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Virtual Contact Center Feature Tip: Improve Contact Center Agents’ Productivity with Shortcuts In a contact center environment, agents are constantly monitored for their efficiency in processing calls. When it comes to achieving good performance metrics, saving just a few seconds on every call can r [...]

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8x8 Adds Group Chat Feature to VoIP Phone Service

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Feeling Chatty? 8x8 Upgrades Instant Messaging Capabilities Sometimes, a group chat can solve a problem or brainstorm an idea much more quickly than scheduling a formal meeting. Other times, you’re engaged with a customer and can’t interrupt the conversation to get more info. As one of our customers [...]

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