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5 Cool Ways to Use Virtual Phone Numbers for Small Business Guerrilla Marketing

In a recent post, How VoIP Virtual Phone Numbers Can Make You More Money Than Google AdWords, we asked our blog readers to send us some innovative ways they’re using Virtual Numbers in their businesses, and we’ve been impressed at the range of guerrilla marketing tactics people are using. Here are five interesting techniques we like: Small […]

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8x8 Showcases New Zerigo Hosted VDI at VMWorld

Today, 8x8 unveiled its Zerigo integrated VDI software platform, now available for licensing to telcos, data center and Internet service providers, as well enterprise IT departments. Zerigo provides one of today’s only truly integrated cloud solutions. Servers, desktops, and advanced DNS are all hosted on the same infrastructure and can be easily accessed and managed in […]

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How Business VoIP Virtual Phone Numbers Can Make You More Money Than Google AdWords

When you see the phrase “internet marketing,” what comes to mind? Google AdWords? Search engine optimization (SEO)? Social Media? Viral videos? All of them? Maybe, but I bet the one thing you DON’T think about is business VoIP phone service. If that’s true, you’re probably missing out on THE most important element of Internet marketing […]

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3 Training Tips to Stop the In-N-Out Syndrome at Your Inbound Call Center

Do you feel like your inbound call center should have a revolving door? Are you constantly hiring and training new reps? What can you do to stop your personnel department from looking like the drive-thru at In-N-Out? Jeff Toister – author of Service Failures – has answers. He’s become an expert at how to efficiently and […]

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Virtual Contact Center Shortcuts Can Improve Agent Productivity

Virtual Contact Center Feature Tip: Improve Contact Center Agents’ Productivity with Shortcuts In a contact center environment, agents are constantly monitored for their efficiency in processing calls. When it comes to achieving good performance metrics, saving just a few seconds on every call can really improve an agent’s stats. For example, during a call, agents […]

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