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I Can’t Get No Customer Satisfaction

Customers can be funny sometimes. You do your best to keep them satisfied and how do they reward you? Well, sometimes they take their business elsewhere. The majority of customer service leaders are focused on exceeding customer’s expectations. So why is the churn rate in some industries so high? Are customer service organizations focused on […]

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How 8x8’s VoIP System Weathered the Storm of the Century

Hurricane Sandy is one of those rare events that remind us how frightening the power of nature can be. Scores of people have been killed or injured, and millions were left without power on the East Coast. When this kind of disaster strikes, the first thing we instinctively do is protect ourselves and our loved […]

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