2011 was quite a year. The continued economic downturn, environmental disasters and massive layoffs leading to a rise in entrepreneurship all had major impacts on the IT landscape for enterprises and SMB’s alike. So what does 2012 hold in store? Here are some trends I think we’ll be seeing next year and beyond: The number […]

Today’s tough economic climate has forced many small to medium sized businesses (SMBs) to cut costs without limiting their competitiveness or prospects for growth. One way businesses of all sizes are accomplishing this is by moving away from on-premises computing solutions and utilizing cloud networks to cut costs on infrastructure, minimize utilization of internal IT […]

Traditionally, companies anchored their call center to buildings located far away from their headquarters and their customers. They had no choice. That was the safest place to put all the expensive hardware and software, and it was the easiest way to monitor an agent’s performance. Plus they needed a location with a low-cost labor force […]