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Maximize your investment using CTI for VoIP

Computer Telephony Integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or coordinated.”  CTI enables the functional integration of various elements (including telephone network, voice and data switching, computer applications, databases and last but not least, people) in order to provide the right information to the right people […]

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Unified Communications Delivers on its Promise

According to an April 2011 report by CDW, a leading provider of technology products and services to business, unified communications (UC) implementation rates doubled from 2010 to 2011, with 16 percent of organizations fully implemented today. “Across industries, organizations are embracing ‘anytime, anyplace’ access to information to boost productivity. They also continue to look for […]

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Give Your Network a VoIP Health Check

If your IT staff is attempting to troubleshoot poor voice quality, a failed conference call, or calls that don’t dial out, they may be looking for the cause in the wrong place.  Instead of suspecting the telephone, your team might be well served to look for network issues, bandwidth utilization problems or even a misalignment between […]

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Making an Informed Choice: Legacy Solutions or Cloud?

These days it’s all about flexibility, simplicity, and value. And being future proof is becoming essential. To get this right, it helps to be well informed on the key issues.  Should you migrate to legacy or to VoIP? Today, that’s almost becoming a no-brainer, as VoIP over the past decade has become the obvious choice […]

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