Maximize your investment using CTI for VoIP

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Computer Telephony Integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or coordinated.”  CTI enables the functional integration of various elements (including telephone network, voice and data switching, computer applications, databases and la [...]

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Unified Communications Delivers on its Promise

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According to an April 2011 report by CDW, a leading provider of technology products and services to business, unified communications (UC) implementation rates doubled from 2010 to 2011, with 16 percent of organizations fully implemented today. “Across industries, organizations are embracing ‘anytime [...]

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Give Your Network a VoIP Health Check

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If your IT staff is attempting to troubleshoot poor voice quality, a failed conference call, or calls that don’t dial out, they may be looking for the cause in the wrong place.  Instead of suspecting the telephone, your team might be well served to look for network issues, bandwidth utiliz [...]

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Making an Informed Choice: Legacy Solutions or Cloud?

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These days it’s all about flexibility, simplicity, and value. And being future proof is becoming essential. To get this right, it helps to be well informed on the key issues.  Should you migrate to legacy or to VoIP? Today, that’s almost becoming a no-brainer, as VoIP over the past decade has b [...]

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