Move Complexity to the Cloud with ECaaS
Mobile meets enterprise
It’s a global, mobile world and new mobile work styles need a new communications model. With 8x8, you’re not tied to your desk phone. Take your office number with you anywhere on any device. Communicate seamlessly using your desk phone, your computer, your smartphone or tablet. 8x8 apps equip smartphones, tablets and computers with everything your teams need to be effective and stay productive on the go.
Say so long to switching between different chat, conferencing and phone systems—each with their own passwords and protocols. With 8x8 ECaaS, you get one consistent, hassle-free solution for all the ways your organization communicates and collaborates. Use the same number across devices. Seamlessly transition across voice calls, chats, document sharing and video conferencing with single sign on (SSO) and ongoing access to corporate directories and presence. And instantly switch between your desk phone and smartphone, with no “let me call you back.”
The collaborative contact centre
Traditional communications solutions isolate the contact centre from the rest of the company. 8x8 Enterprise Communications as a Service keeps everyone in the loop. Experts companywide are instantly accessible to resolve customer issues and answer questions thanks to features such as a shared corporate directory, shared presence and chat. Imagine the impact on first call resolution, customer satisfaction and repeat business.
8x8’s Communications Analytics show you what’s really going on in your enterprise. See real-time data and trends from across your organization, including interactions with CRM and other business applications. You’ll get the insight you need to adjust staffing, reward stars, improve outcomes and respond to new opportunities and challenges.
8x8’s ECaaS solutions are proven, secure, reliable and easily scale up for even the largest enterprises. Plus, only 8x8 offers a Global Reach network with the highest published uptime of 99.9983% and a guaranteed SLA on the open Internet. Go with the provider that can meet all of your communications needs, no matter how much your enterprise grows and evolves.
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