IDC names major cloud contact centre players
Read this key report for objective research on 8x8’s cloud contact centre
When you are making critical decisions for your company, information is your most valued tool. See why 8x8 was named a Major Player in this complimentary 2016 research excerpt: IDC MarketScape: Worldwide Hosted and Cloud Contact Centre 2016 Vendor Assessment.
IDC Research Findings
IDC selected only 9 leading vendors worldwide for this report. Learn what advice IDC has to offer in evaluating contact centre providers and see how 8x8 stacked up in key areas such as innovation, functionality, scalability, cost competitiveness and customer service.
After interviewing 8x8 contact centre customers, the IDC research also found that “Customers indicated they were likely to increase spending in the next 6–18 months with 8x8 and would be very likely to recommend it to both internal and external executives. Among the strengths cited by customers were ease of use for the end user, a unified platform, strong customer service, innovation, and meeting SLAs.”
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