Real-world Insights on Contact Centre as a Service
You’ve considered moving your contact centre to the cloud but what’s the real day-to-day impact on agents, supervisors and contact centre managers?
Industry analyst Sheila McGee-Smith unpacks the insights and discoveries gleaned from companies that move from legacy on-premises systems to Contact Centre as a Service (CCaaS) solutions.
Learn what really happens when you transition from on-premises to a cloud contact centre:
- What can you expect when managing a geographically-distributed contact centre operation?
- Is cloud voice quality an issue?
- What about reporting and analytics?
Get real-world advice from the companies that have actually been there and done that, presented by industry expert, Sheila McGee-Smith. Download this free white paper!