Cloud Communications are the Key to the Future
This new research shows three quarters of companies surveyed have adopted or plan to adopt cloud-based systems. Top business drivers include business continuity, scalability and cost savings. View the full-size infographic here.
Additional trends highlighted in the survey include the importance of analytics in contact centre success, the increase in remote working, and the integration of more non-voice channels into the contact centre.
“The technology used to power contact centres has traditionally involved patching together complex and expensive on-premise systems that do little to help companies and their employees improve customer experiences,” said Vik Verma, CEO, 8x8. “8x8’s unique capability and technology platform that tightly integrates a cloud-based contact centre with cloud communication and collaboration offerings to drive one system of engagement across all employee and customer interactions helps companies resolve customer issues in a more timely and effective manner, ultimately enhancing customer satisfaction and driving smart business outcomes.”
To read the complete, complimentary survey report, click here.