8x8 CRM for Your Contact Centre
The 8x8 Virtual Contact Centre is the only contact centre software provider that includes an easy-to-use customer contact and case management tool as part of its contact centre package.
The 8x8 Customer Relationship Management (CRM) solution is perfect for organizations that do not already use a CRM.
It provides the ability to:
- Deliver screen pops of critical customer information to make every agent interaction more efficient.
- Solve customer problems more quickly and increase customer satisfaction.
- Integrate and combine information from other software and sources in the same screen.