8x8 empowers supervisors and agents alike with smart scheduling, individualised performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.
What our customers are saying
“Our 8x8 solution can handle any kind of customer contact: phone, online, chat, voicemail, email. Customers get to choose how they want to communicate, and we’re able to give each of them the excellent service they deserve.”
– Uf Tukel, Co-President and Founder of WMPH Vacations
How does 8x8 scale my contact centre operations?
With Hosted Solutions
The 8x8 Contact Centre is enterprise-ready. Select the number of seats you need, choose your level of integration, and get online in minutes. The 8x8 Contact Centre helps future-proof businesses by doing away with costly upgrades and disjointed version control issues that have bogged down operations.
With Advanced Features
The 8x8 Contact Centre is loaded with a full suite of customer care features. See the difference skills based routing, self-service and guided interactive voice response, speech analytics, proactive chat, CTI screen pop-ins, co-browsing,and workforce management tools can make for your customer communications. Ensuring satisfaction has never been easier.
With Global Reach
8x8’s global network of data centres include five locations in North America, four in Europe, and centres in India, China, and Brazil. Our patented geo-routing sends calls to the nearest data centre, so customers experience crystal clarity with none of the lag time or voice delays that can derail international conversations. Additionally, automatic chat translation eliminates one of the biggest hurdles to providing great customer support everywhere you operate. Customers chats are translated automatically into your agents’ own language, and vice versa, for quicker, easier interactions.
With Assured Security
8x8 holds more compliance certifications than any other contact centre service provider. In addition to HIPAA and FISMA certifications, our software conforms to the ISO/IEC 27001 framework on information security management. With 8x8’s added information privacy protocols, contact centre supervisors can protect sensitive data entry fields with ease. Once secured, the only person who can see the information is the customer - a customer service representative will see only asterisks.
Leverage our Contact Centre Expertise
According to a CCNG survey the average contact centre engages with eighteen different vendors. 8x8 helps you eliminate the patchwork approach and enjoy a unified, cost-effective solution to better fit your business needs. Our cloud contact centre solution brings together voice over IP, team and one-to-one messaging, web conferencing, key digital channels, speech analytics, intelligent IVR, and our entire suite of unified communications tools. See ALL your operations at a glance, across every communication channel with easy-to-read dashboards, analytics, and reports. Drill into your data for local insights, configure and manage routing rules, IVR scripts—even CRM integrations—from the same configuration environment for your entire global system. Our contact centre technology is built to power growth, your growth.
A Contact Centre as a Service (CCaaS) Challenger
8x8 is a four-time Gartner Magic Quadrant Challenger in Contact Centre as a Service and a seven-time Leader in Unified Communications as a Service (UCaas).