Cloud Contact Centre > Workforce Optimisation

Workforce Optimisation

Enhance agent performance, staffing efficiency and customer service while controlling costs—from the cloud.

Make agent performance a competitive advantage

With 8x8 Workforce Optimization, you can easily ensure that your contact center agents consistently deliver the high level of customer service that set you apart from your competitors, while boosting staff productivity and morale.

8x8 Quality Management

Maximizing agent performance has never been easier.
  • Monitor all interactions and screen activities in real time
  • Rapidly address gaps in agent skills and measure improvement
  • Sample interactions to reduce training times
  • Customizable scorecards to define and measure what is important to your business
  • @messaging for efficient and targeted feedback
  • Access tools that speed agent training, coaching and mentoring

8x8 Workforce Management

Increase team productivity up to 25% while enhancing the customer experience.
  • Save money by optimizing agent schedules
  • Easily build staffing models based on actual call history
  • Ensure you always have the right number of agents at all times
  • Enhance agent satisfaction with optimized scheduling
  • Seamlessly integrate with payroll systems (optional)
8x8 Webinars

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Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.

Make the Right Decision

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8 Critical Questions to Ask about Cloud-based Contact Centre Technology.