Make agent performance a competitive advantage
With 8x8 Workforce Optimization, you can easily ensure that your contact centre agents consistently deliver the high level of customer service that set you apart from your competitors, while boosting staff productivity and morale.
8x8 Quality Management
Maximizing agent performance has never been easier.
- Monitor all interactions and screen activities in real time
- Rapidly address gaps in agent skills and measure improvement
- Sample interactions to reduce training times
- Customizable scorecards to define and measure what is important to your business
- @messaging for efficient and targeted feedback
- Access tools that speed agent training, coaching and mentoring
8x8 Workforce Management
Increase team productivity up to 25% while enhancing the customer experience.
- Save money by optimizing agent schedules
- Easily build staffing models based on actual call history
- Ensure you always have the right number of agents at all times
- Enhance agent satisfaction with optimized scheduling
- Seamlessly integrate with payroll systems (optional)