Cloud Contact Centre > Service Plans

complete, agile
contact centre

Increase agent productivity while enhancing the customer experience.

Powerful cloud contact centre service to enable better customer engagement

Put the customer at the centre of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call centre software is extremely flexible, quick to deploy and simple to use.

Virtual Contact Centre Service Plans

Virtual Contact Centre Features Express Standard Pro Premier
Web-based Configuration Tool
Skills-based Call Routing and CTI
Supervisor and Inter-agent Communications
Agent Console
Frequently Asked Questions Knowledgebase
Interactive Voice Response (IVR)
Outbound Dialing
Expert Connect *
Virtual Queuing and Web Callback
Personal Agent Connect
Proactive Chat
Wallboards** 1 2 3
API Support
Email Interaction
CRM Integration (native and third-party)
Virtual Contact Centre Analytics: Reports
Virtual Contact Centre Analytics: Dashboards
Campaign Dialer


* Requires 8x8 Virtual Office
** Additional wallboards can be purchased separately.

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Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.

Make the Right Decision

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8 Critical Questions to Ask about Cloud-based Contact Centre Technology.