Cloud Contact Centre > Contact Centre Analytics

The complete, agile
contact centre

Increase agent productivity while
enhancing the customer experience.

Analytics Give You Insights That Matter

8x8 Contact Centre analytics provides industry-leading insights about the performance of your contact centre. More than just data, 8x8 analytics brings powerful graphical tools that reveal actionable business insights.

Visual and Intuitive Dashboards

Four pre-built dashboards provide critical business insights:

  • Big Picture
  • Queue
  • Agent Comparison
  • Agent Group

Our highly visual and intuitive dashboards give you instant understanding of call centre performance with powerful tools that provide details on what is going well and where you need to focus resources to improve.

Reports for Managing on the Go

Schedule reports to be delivered to you when you want them, with the information you need, in the format you want. Get alerts when key metrics are out of bounds. Manage your contact centre wherever you are, on the device of your choice.

  • Total control over the data and format of your reports
  • Save and schedule your favorite reports to provide key insight when it’s needed
  • A variety of visualization options to immediately see your customer experience and your team performance
8x8 Webinars

View all webinars

Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.

Make the Right Decision

View all white papers

8 Critical Questions to Ask about Cloud-based Contact Centre Technology.