Senior Vice President of Global Services & Support
SVP of Global Services and Support for 8x8, Jeff Romano’s charter is to transform and revolutionize the entire customer experience from deployment of services to ongoing service adoption, support and customer success.
Romano brings to 8x8 more than 25 years of international experience working with on-premises and cloud-based software companies to enable the rapid deployment of software and customer success across the Americas, Europe, Africa, Middle East, and Asia.
Most recently he was Vice President of Global Services, Education, and Support for Model N, Inc., where he managed a worldwide team of consultants and partners focused on deploying Model N’s revenue management solution, transitioned the company to a cloud-deployed implementation model, and ensured adoption and customer success. Prior to Model N, Romano held executive positions in the customer services organizations at Birst, Navis, Portal Software (acquired by Oracle), and PeopleSoft. He began his career as a technical consultant for Andersen Consulting (now Accenture) and Price Waterhouse (now IBM Global Services).
Romano received his B.S. in Electrical Engineering from Cornell University.