Historic Reporting

Historic Reporting allows you to select specific data ranges to visualize your data in a chart, graph or table. You can also export your data in multiple formats for printing or sharing.   
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Status and Live Reporting

In the Status screen, you can view the real-time status of all your agents. Color codes determine if the agents are available, idle, on calls, on hold, and more. You can also monitor the agent by clicking on the agent’s name.
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