Before you make and receive voice calls, you need to connect to the dialer. When you log in to the Agent the Status controller will show the connection modes available. Select the appropriate one and click Connect to continue.
Agent on Demand allows you to log in from any external number or internal PBX. Once logged in, the system will call that phone when an inbound call is received or an outbound call is placed via the agent interface.
Incoming calls will be automatically answered if you are on Available status. If your status is on Idle, and all other available agents are busy, and if you have alerts switched on in the system, a notification will be displayed asking if you would like to accept or ignore the call.
Agent status can be selected from the available list of options. Status must be changed in order to receive calls, make calls, or even to notify time away from desk. Click the Status controller to display the different statuses that are available to chose from, these will be set by your administrator.