Select a topic

Virtual Office

Virtual Office Desktop

Get the most out of unified
communications.

Virtual Office Mobile

Stay productive wherever you
go with your phone.

Desk Phones

Learn how to use your new
desk phone.

Virtual Office Analytics

Analyze your phone system’s
data.

Switchboard Pro

Make call management easy and
efficient.

Virtual Office for Salesforce

Understand how to use this
powerful integration.

Configuration Manager

Introduction (Video)

Discover what Configuration
Manager can do for you.

Overview

Get to know the basics of setting
up your phone system.

Additional Features

See what else Configuration
Manager has to offer.

Account Manager

Introduction (Video)

Discover what Account
Manager can do for you.

Ring Group

Set up ring groups so anyone can
answer a call.

Receptionist

Find out how receptionists can
manage call handling and routing.

Auto Attendant

Set up automated routing
systems to direct your calls.

All Steps

Review all six of the top settings
for your phone system.

Additional Features

Take advantage of the other
features we offer.

Virtual Contact Center

Introduction (Video)

Discover what Virtual Contact
Center can do for you.

Getting Started

Get to know the Virtual Contact
Center interface.

Agent Functions

Communicate with customers
across multiple channels.

Supervisor Functions

Additional privileges to manage
agents, queues, and reports.

Additional Features

Take advantage of the other
features we offer.

ContactNow

Introduction (Video)

Discover what ContactNow
can do for you.

Getting Started

Get to know the ContactNow
interface.

Agent

Leverage your ability to connect
with customers.

Outbound Dialer Setup

Set up outbound queues and call
outcomes.

Inbound Dialer Setup

Learn how to manage incoming
calls.

Reporting

Use data to optimize your contact
center’s performance.

Want to browse our courses and schedules?

Our learning portal details all our training in one comprehensive list.
View our course catalog >

What is 8x8 Academy?

8x8 Academy is your one stop solution to your training needs.
Visit our FAQ >

Need more support help?

8x8 Support knowledge base has the answers to your questions.
Find your answers >

Do you have questions or comments about the 8x8 Academy?

Leave us a message!

     >     8x8 Academy     >     Free Online Training

X