Optimize every connection with one cloud communications platform
Agents are armed with complete context on customers before they start a conversation, and can collaborate in real-time with peers and subject matter experts, both inside and outside the organization.
With X Series, iCruise is able to deliver exceptional customer experience through:
- First call resolution: connecting customers to the right person, first time, every time.
- Full context with every live interaction, helping them personalize calls and build stronger relationships with customers.
- Flexibility to scale up and down during busy seasons and off seasons.
- A range of advanced communication, collaboration, analytics and monitoring capabilities.
Digital or physical? There’s no longer a distinction. The experience is everything. Read the magazine to see why.