8x8's Virtual Call Center is an award-winning call center solution that blends omnichannel capabilities with detailed analytics, reporting and advanced skills-based routing. With the right data, customer CX, and robust functionality, your organization can increase productivity and performance.
Over 50,000 Happy Customers
What the Experts Say
Creating great communications solutions requires a lot of hard work and a lot of great people. At 8x8, we take our team's innovative thinking and put it to work building communication solutions that work simply, integrate seamlessly and perform reliably. Our research and dedication is paying off. In crafting our solutions, we’ve earned more than 140 patents — and the trust of more than 1 million business users.
Give your call center the 8x8 advantage
Single instance for all agents worldwide
Agents on multiple continents? No problem! 8x8 will put all agents on the same instance, so it’s easy to administer and report on your global operation. It's like working in the same office no matter where you are.
- Same features for all employees
- Call each other without long-distance charges
- Remote work compatible
Industry’s best-integrated UCaaS & CCaaS
Agents easily connect with anyone in your company to collaborate in real time. Comprehensive view of call quality stats ensures customer satisfaction. Never wonder how your agents are actually performing.
- Unified platform
- Innovative analytics
- At-a-glance performance info
Cloud-based Quality Management
Only 8x8 offers collaborative performance management to quickly resolve agent issues & speed up agent onboarding with coaching, monitoring & training. Easily manage your team no matter where they are thanks to cloud-based management and quality tools.
- Great training features
- Remotely monitor everything
- Watch performance changes in real time
The new collaborative virtual call center
Does your virtual call center have the features that really matter? Not all call center software is created equal. Check out the big advantages 8x8 Virtual Call Center brings to your business.
Here are a few great features you get with 8x8:
- Omnichannel communications
- Design for better CX
- Cloud-based PBX
- Intuitive platform
- Easy reporting
- Manage outbound call campaigns
- Customizeable dashboards Mobile app
- Auto attendant
- Remote management
- Quick deployment
- Efficient call routing
- Call monitoring
- Long-distance and international calls Enterprise-level security
- Affordable business VoIP
8x8's Virtual Call Center software is built for collaboration. Our call center software brings every member of your team the information, features, and functionality they need to succeed and reach your business goals. Omnichannel communications built for whatever business environment your team finds itself in.
Thanks to VoIP and the power of online communications, your business can stay connected no matter how challenging it is to stay competitive. Exceed your customers' expectations and wow your clients.
And with analytics, your organization can access the right data to make effective decisions and stay agile. Bring your team together and work smarter with worry-free call center software that's adapted to you. 8x8 is trusted by more businesses because we have a cloud call center software solution that works hard for your organization.
Now, you have the competitive advantage you need and you're ready to do even more for your customers.
Need pricing or more info? We're happy to help!
Today's call center communications solution for innovative businesses
Call center software isn't all created equally. And for many businesses, quality and performance really count. If getting the best call center features and functionality is important to you, then you know it's essential to find the right vendor. 8x8's business is to grow yours.
For companies looking for more from their call center software, 8x8 has a solution that adapts to meet a variety of business needs. No matter what your business does, we have the right call center software to help you collaborate.
Is your call center software:
- Easy to learn
- Manageable remotely
- Bringing your business together
- A unified platform
- Providing at-a-glance call stats
- Improving your productivity
Let 8x8 help you find the call center software features you need to make a difference for your organization. We have the experience, knowledge, and support your business needs to embrace the latest in communications technology. Our worry-free collaborative tools do more for small-to-midsize businesses (SMBs) and help them reach new customers and expand to new markets while staying true to their goals and expectations for customers.
And as your business grows, let 8x8's call center software grow with you so you can continue to meet your business goals.
Need pricing or more info? We’re happy to help! Let us help you customize a call center solution for your business. Start your quote today and find out why so many companies trust our communications platform for their call centers.