• Deliver a truly unified customer experience across the store, web and contact center
  • Drastically cut costs and eliminate overlapping vendors
  • Handle agent routing and workload with intelligence
  • Speed up store deployments and update with ease


Simplify oversight and administration

Roll out quickly, and then spend your time planning the next innovation for your business—not maintaining the last one.

  • Reduce setup time and effort with an easy-to-implement, preconfigured cloud-based communications platform, meaning faster roll-out whether to a few stores or thousands
  • Create a unified, reachable workforce using mobility to connect with your employees across all of your locations from storefronts, warehouses or corporate HQ, whether they’re on the sales floor or on-the-go
  • Minimize overhead and maintenance costs with a service that scales to meet your support demand and enables you to hire the best agents anywhere globally

We needed a cloud technology partner with a comprehensive suite of secure, reliable and integrated global cloud communications and contact center solutions to enable us to conduct business anywhere, anytime and in any manner to meet our customers’ needs. 8x8 fit the bill.

Brian Owens Senior Director, IT Engineering, GameStop


Improve the customer experience

Make a great first impression with your communications system.

  • Customize the customer journey with control over call routing across individual stores, to other locations globally, or back to the warehouse to check for that size 8
  • Support customers anywhere by helping them on the channel where they are, whether over the phone, online, on mobile, or at your location
  • Personalize individual locations and easily update phone prompts and greetings giving your business the ability to adapt to changing customer needs and business processes

Retail Phone Systems


Contact center for retail

Accelerate first-call resolution with sales and support over any channel: voice, email, web and chat. Scale seasonal operations up or down easily. Gain actionable insights with powerful analytics. And ramp results and agent productivity with seamless integration with apps like Salesforce and quality management software.

Learn about Virtual Contact Center

Retailers moving to the cloud

Retail businesses and franchise owners are finding reduced complexity and new flexibility with cloud communications. Learn how these forward-thinking organizations are growing their businesses and positioning themselves for the future.

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We’ve got retail communications in the bag


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Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.

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