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Every business needs a contact center

Whether it’s sales, customer service, collections, telemarketing, technical support, or a help desk, your business relies on communicating with its customers. 8x8 ContactNow is built on a scalable cloud platform so your contact center can grow as fast as your business. ContactNow provides and quick and easy way to engage with your customers.

The right-sized contact center for your business and team

Easy setup

Set up and configure your call center in minutes. No phones, hardware, or coding required

Inbound calling

Intelligent routing; incoming calls are swiftly and effortlessly routed to the appropriate agent

Outbound calling

Automates dialing and only connects agents to calls that are answered by a live prospect

IVR

Improves caller experiences & reduces frustration by routing customers to the appropriate agent

Skills-based routing

Automatically distribute incoming calls to the team or individual who can best help your customer; route customer calls quickly and efficiently with the ease of drag & drop

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Easy administration

Gain better insight and oversight over customer engagement with powerful contact center management tools, creating the custom agent workflow and customer experience you need

Analytics

Gain valuable insight and visibility to optimize and identify trouble areas to reduce call time, increase automation rates, and improve caller experience

Integrations

Empower higher-quality customer interactions with integrations into leading CRM and Support Desk solutions

Improve agent productivity, increase revenue and reduce costs
with ContactNow.