If you’re like most companies, you’re probably considering moving to a Contact Center as a Service (CCaaS) platform.
But before you do, make sure to read Contact Center as a Service: A View from the Trenches.
You’ll hear directly from frontline employees and managers about the real-world considerations of a cloud-based contact center, including:
- Deploying a distributed workforce
- Ensuring superior voice quality
- Managing a multi-site contact center
- Reporting and analytics in a real-time world
This is first-person reporting on issues that will impact you most. Give it a read today.