If you’re like most companies, you’re probably considering moving to a Contact Center as a Service (CCaaS) platform.

But before you do, make sure to read Contact Center as a Service: A View from the Trenches.

You’ll hear directly from frontline employees and managers about the real-world considerations of a cloud-based contact center, including:

  • Deploying a distributed workforce
  • Ensuring superior voice quality
  • Managing a multi-site contact center
  • Reporting and analytics in a real-time world

This is first-person reporting on issues that will impact you most. Give it a read today.