CloudFuel: Frequently Asked Questions
1. What is the CloudFuel Program?
The CloudFuel program is a comprehensive and frictionless cloud migration and hardware replacement initiative to Value Added Resellers (VARs). Combining 8x8’s award-winning unified communications and contact center solutions on 8x8’s single technology platform, with best-in-class equipment from Poly and an extensive ScanSource network of VARs, CloudFuel will provide VARs with migration tools and incentives to move hundreds of thousands of customers across the globe to modern cloud-based communications today. The CloudFuel offering will include the full range of 8x8 X Series and standalone solutions, built on top of the best voice quality and reliability in the cloud, along with integrated analytics and data, frictionless migration tools and deployment services. As part of the full-service program, customers will receive incentives on Poly equipment including highly favorable leasing terms, pricing and a buyback program for current on-premises equipment.
2. What companies participate in the CloudFuel program?
CloudFuel is a strategic partnership between 8x8, Plantronics (“Poly” – formerly Plantronics and Polycom) and ScanSource. This combination of industry leaders in cloud communications, end-user equipment and go-to-market channels offers VARs a robust, easy and financially-advantageous path to migrate their customers to the cloud taking advantage of VARs' operating model and value-added services today.
3. How does the CloudFuel program help customers?
Over the years the VAR channel has developed long-term relationships with end customers and to this day continue to serve as their trusted advisors as the world shifts to cloud. CloudFuel will enable VARs to preserve these relationships and accelerate the process of ensuring their customers have proven cloud technology to meet all of their needs across unified communications, collaboration and contact center, moving away from legacy on-premises business communications solutions.
Customers will also benefit from increased service quality, system resiliency, IT agility and performance analytics and visibility all with a single cloud technology platform for Unified Communications and Contact Center, state of the art end-user equipment and value added services provided by their partner of choice.
Through targeted leasing incentives and buyback program for current on-premises equipment, CloudFuel will increase customers' return on their cloud migration investment, helping eliminate common adoption barriers and improve operational efficiency.
4. How does the CloudFuel program help channel partners?
CloudFuel will enable VARs to resell cloud communication services aligned with their existing, preferred business model that allows them to own the customer relationship. With CloudFuel, VARs can manage the customer billings for the 8x8 and Poly solution, while also giving them the ability to add additional services that they provide. CloudFuel will provide VARs various forms of incentives, equipment buyback programs, joint development funds and dedicated resources to ensure easy and cost-effective customer migrations.
Because CloudFuel leverages proven unified communications, contact center and equipment technology from industry leaders available today, VARs can start moving their customer base to the cloud quickly without the need to wait for new product offerings to be developed, tested and mature.
5. How does this program impact current channel partner relationships?
The CloudFuel program does not impact current channel partner relationships, including the agent community. CloudFuel provides 8x8, Poly and ScanSource with an incremental route to market that supports an important and distinct path to the legacy installed base.
6. Who is eligible to participate in the CloudFuel program?
The CloudFuel program will be available to ScanSource's global network of 35,000 value- added resellers.
7. When will the CloudFuel program be available?
The new CloudFuel program will be available starting in December 2019.