8x8 Virtual Contact Center is an award-winning contact center solution that blends omnichannel capabilities with rich analytics, reporting and advanced skills-based routing. Thanks to the cloud, your business gets the features and functionality it needs for collaboration and growth.
Deploy your own cloud contact center and change how your business communicates.
Here's how the cloud works for your business.
Over 50,000 Happy Customers
What the Experts Say
It takes great effort and innovative thinking to build cloud communications that work simply, integrate seamlessly and perform reliably. In crafting our solutions, we’ve earned more than 140 patents — and the trust of more than 1 million business users.
Put our award-winning solution to the test and see the difference.
Give your call center the 8x8 advantage
Single instance for all agents worldwide
Agents on multiple continents? No problem! You're under one digital roof. 8x8 will put all agents on the same instance, so it’s easy to administer and report on your global operation.
Remote-work ready and more collaborative than ever. Give everyone access to the same great features and stay connected with the entire team without long-distance charges on inter-company calls. Call everyone in the office with a four-digit extension.
Industry’s best-integrated UCaaS & CCaaS
Agents easily connect with anyone in your company to collaborate in real time. Comprehensive view of call quality stats ensures customer satisfaction. Do everything with a single platform and gain access to groundbreaking call analytics tools.
Cloud-based Quality Management
Only 8x8 offers collaborative performance management to quickly resolve agent issues & speed up agent onboarding with coaching, monitoring & training. With the right information and stats, management is no longer a mystery. Get a clear view of what's really happening on the ground.
Contact center functionality for innovative businesses
Today's business environment rewards agile and innovative organizations. Collaborate better and boost productivity to new heights thanks to cloud contact center technology from 8x8.
Find the game-changing features your business is looking for:
- One platform for business communications
- Your own inbound and outbound contact center
- Call center analytics
- At-a-glance performance stats
- Seamless call routing and management
- No PBX box
- No more expensive equipment
- Better reliability and connectivity
- More collaborative tools
- No long-distance charges for calls between offices
Remember how business communications used to be? Business phone service has come a long way — it's now more affordable than ever to call, message, and chat. No matter where they are, what they're doing, or how far they are, your business can stay connected. This is the 21st century and great new tech makes it all possible.
Present a professional image, route calls to the right agents, and give your customers better service than ever before.
Find the best contact center solution for your organization
If your business is looking for growth, consistency, and reliability, then you need a solution that can take you there.
Is your communications platform helping you:
- Boost CX
- Improve productivity
- Use one login
- Connect remotely
- Make affordable international calls
- Cut communications costs
- Bring your own device (BYOD)
- Avoid expensive equipment investment
Your contact center should work for you. If it's not, it's time to find a better solution.
The new collaborative cloud contact center
What do your customers see? Your customer experience matters. Having the right contact center tools and analytics can make a huge difference for your business. How does your omnichannel communications stack up with today's consumers?
When customers are calling, make sure they hear the right thing — reliability, professionalism, and experience. A seamless solution from start to finish. Send every call to the right agent and track your improvements with the right analytics to drive your business decisions. If your contact center isn't doing enough to serve your customers, it's time to try a more collaborative cloud solution. Stay on top with a more competitive cloud solution that works.
8x8 brings Fortune 500-style contact center software to businesses of every size and industry. Don't be held back by how you communicate. Get the same great features top companies rely on to stay connected with their customers, employees, and the public. Does your contact center have the features that really matter? Today's business environment is different and 8x8 has the technology to help your business compete.
Check out the big advantages 8x8 Virtual Contact Center brings to your business. Let 8x8's experience and technology bring your business the meaningful results your organization needs to go further.
Need pricing or more info? We’re happy to help! Let us help you customize a call center solution for your business. Start your quote today and find out why so many companies trust our communications platform for their call centers.